Primary Care
FQHCs: Applying Lessons Learned to Improve Future Response
1:00 PM – 4:00 PM
PART I – Serving the Community During COVID-19: FQHCs Got it Done!
TIME: 1:00 pm – 2:15 pm
This interactive session will allow NYC-based FQHCs to share the challenges they experienced and the lessons they learned related to providing primary care to their patients while also supporting emergency response activities for the larger community during the COVID-19 pandemic. Topics will include staffing; telehealth; service changes/modifications; space modifications; procurement and management of PPE and other supplies; Human Resources (HR) issues; and staff support.
PART II – Opening the Lines of Electronic Communication
TIME: 2:30 pm – 4:00 pm
High-tech, high-speed communication systems are cost-effective and efficient, but tend to decrease face-to-face contact. This session will examine methods to achieve effective communication when you cannot see the other person/persons. The importance of having clear and effective communication protocols in advance of an emergency will also be discussed. Lastly, participants will learn about training options they can utilize to introduce a culture of safety to their organizations.
Speakers
Alexander Lipovtsev, LCSW
Alexander also has more than ten years of experience working in the field of intellectual and developmental disabilities (I/DD), including practice management and direct patient care in a Patient-Centered Medical Home setting.
Alexander holds a Master’s degree in Social Work with a specialization in Administration from Hunter College, New York and an active clinical license (LCSW) from New York State.
Anne Hasselmann, MPH
At DOHMH, Ms. Hasselmann developed strategic and operational plans to provide medication or vaccine to all New Yorkers following a bioterrorism incident, and led the largest Medical Reserve Corps (MRC) in the country. Ms. Hasselmann was the primary author and lead trainer for all NYC Point of Dispensing (POD) training curricula, and planned/participated in 13 exercises. She developed just-in-time, and in-person POD training, as well as 7 exercises to support the operational plans (mass prophylaxis; volunteer management; community outreach; and receipt, store and stage (RSS) operations) she wrote for Trenton, NJ (2012-2016).
Since 2011, she has served as a subject matter expert and reviewer for 10 emergency management courses offered by the National Training and Education Division of the Department of Homeland Security, Federal Emergency Management Agency, including Health Care Coalition Response Leadership in April 2017. In 2011, she contributed to the development of a regional template for hospital emergency management plans in New Jersey. While with DOHMH, she participated in real-world response activities, including the 2009 H1N1 outbreak response; 2007 NYC steam pipe explosion; 2006 anthrax case in a NYC drummer; and has staffed the NYC Emergency Operations Center as part of ESF-8, and served as an on-call emergency manager for DOHMH.
Download a PDF of the afternoon breakout agenda.